Frequently Asked Questions

This page contains answers to the questions most frequently asked by our customers:

• What is your connection to Farnell / Advance Power?
  
  
• How do I send a power supply for repair (UK customers)?
  
  
• How do I send a power supply for repair (International customers)?
  
  
• What about customs documentation and import/export charges (International customers)?
  
  
• How can I pay?
  
  
• Do I need an RMA number?
  
  
• Are you the original manufacturers of Farnell / Advance power supplies?
  
  
• Do you sell new power supplies?
  
  
• Do you charge a survey fee?
  
  
• What if my unit fails again after you have repaired it?
  
  
• What warranty do you give on your repairs?
  
  
• What happens if you cannot repair a unit?
  
  
• How long do the repairs normally take?
  
  
• How can you guarantee the unit is safe post repair?
  
  
• Can you supply diagrams and technical information for my power supply?
  
  
• Exactly what is included in your 'fixed price repair'?
  
  
• Can you repair non-Farnell/Advance power supplies?
  
  
• Can you supply spare parts for my power supply?
  
  
• Do you offer a calibration service?
  
  
• Do you only repair power supplies?
  

If you have any other questions that you would like answering, please Contact Us